Refund policy

Return policy

Thank you for shopping at Buzz Nature Wraps. We are committed to providing you with high-quality products. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

Due to strict health and hygiene standards regarding food-contact products, beeswax food wraps must be completely unused, unopened, and in their original packaging to be eligible for a return.

Items that have been opened, unrolled, or used to wrap food cannot be returned.

Your item needs to have the receipt or proof of purchase.

3. Damaged or Defective Items

If you receive a defective or damaged product, please reach out immediately. We will gladly replace or refund items if they are defective or damaged upon arrival. When contacting us, please include your order number and clear photos of the damaged item and its packaging.

4. How to Initiate a Return

To start a return, please contact us at buzzwraps3@gmail.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item unless the item arrived damaged or defective.

Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

6. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.